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Return & Refund Policy

Disclaimer of Payment Methods Liability
While availing any of the payment method's offered by kaunsa.com is not responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to :
1. lack of authorization for any transaction's,
2. or exceeding the preset limit mutually agreed by you and between your "Banks",
3. or any payment issues arising out of the misue of credit/debit cards/fraud alert
 
Cancellation & Refund of order
kaunsa.com reserves the right to cancel any order without any explanation for doing so, under situation where kaunsa.com is not able to meet the requirement of the order placed or during the misuse of gift coupon. However, kaunsa.com will ensure that any communication of cancellation of an order, so cancelled, is intimated by email or through phone within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
 
Return and Refund Policy
 
30-Day Simple Return Policy
 
In case you want to return the product purchased online through kaunsa.com, you can do so, within the time period of 30 days from the date of dispatch. But, do ensure that the products returned are not rendered unsealed. Below mentioned are conditions that would not be considered valid for the return of the products purchased. As the products get returned & received by us, you can either opt for cash back or a refund voucher.
 
Mobiles And Accessories: The seal of the box must be intact. In case the seal is found void, the product will not be returned unless there is any manufacturing defect found. But, this should be done only within 7 days, from the date of delivery.
 
Eyewear: The sunglasses must be returned in the original packing along with the cleaning cloth provided. The frame or glass should not have any scratch and the crystals (if any) embedded in the frame should also be intact.
 
Fragrances: The seal of the packet must be intact. The Fragrances will not be returned if found used.
 
Watches: These should be returned in the original packing. The frame or glass should not have any scratch and the crystals (if any) embedded in the frame should also be intact.
 
Bags: The beads and other components should be intact and the bag should be free from scratches.
 
Shoes: There should not be any fold marks, dirt or scratches. If found, the shoes will be considered as used and will not be returned.
 
Computer Accessories: The seal must be intact. In case the seal is found void, the product will not be returned unless there is any manufacturing defect found. But, this should be done only within 7 days, from the date of dispatch.
 
Home And Garden: If the products are found washed or any scratch on the polish, the product will not be considered for return.
 
How does it work?
Follow these simple steps to return a product:
  • Place the product in its original packing
  • Insert the original invoice and also mention the order number on a paper
  • Seal the pack properly
  • Send it
 
You need to follow these procedures to send the product:
  • Plan a reverse pickup, where the product will be picked up by a courier person. All this will be at your own cost.
  • The product could be returned through any courier service at the address mentioned below:
             
             kaunsa.com
             C/o Mify Solutions Pvt. Ltd
             204 - 2nd Floor, Singhal Tower Near Labour Chowk
             Sector 58, Noida – 201301
             Uttar Pradesh ( INDIA )
 
The refund process for the money will be initiated only after the product is received by the kaunsa.com authority. You would be duly called by our executive and asked for the conformation of the cash back or the refund voucher. 
 
The amount will be paid back through the same way it was paid. If the payment of the product was made by Credit Card or Net-Banking, the same would be refunded. And if the payment was made by cheque or DD, we will also send the cheque on the billing address of the buyer. Initially, the refunds are processed within 30 working days but, in case of payments via cheque may take few more days to get delivered to the respective billing address. The fund will be credited as you deposit the cheque.
 
The above stated Return Policy is applicable only for the Indian Customers. We won’t entertain any exchange, returns or refunds for the products sold to international clients. This is due to prohibitive shipping costs.
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